St. Joe’s opens innovative Senior EmergencySM Department to meet unique care needs of a growing population
To address the unique care needs of the senior population (generally age 65 and over) when they seek emergency care, St. Joseph Mercy Oakland (SJMO) has opened a Senior Emergency Department.
SJMO joins the hospitals of Saint Joseph Mercy Health System (SJMHS) in adopting initiatives that create patient-centered experiences for seniors by addressing both their medical and preferential needs. Each SJMHS hospital has opened a senior emergency department, the first in Michigan. The goal is to deliver compassionate care that addresses the complex conditions seniors often have in an environment that provides comfort and eases anxiety for seniors. Special criteria in Triage determine those who may benefit from treatment in the new area.
All Emergency team members—physicians, nurses, nurse practitioners/physician assistants, care managers, pharmacists and other ancillary staff—have completed continuing education to help them better understand and meet seniors’ special needs.
Pharmacists are key members of the new and innovative program. Their role includes providing multiple medications reviews—an especially important need of seniors—to identify and address adverse drug reactions and other concerns.
A geriatric case manager provides necessary outpatient assistance to help patients maintain their independence and remain at home or develop an alternative care plan.
SJMO’s Senior Emergency Department is a soothing and safe environment with such amenities as softer lighting, decreased noise, flooring that reduces the risk of falls, hearing assistive devices, clocks and telephones with larger numbers. Stretchers have thicker, pressure-reducing mattresses to enhance comfort and each room has a recliner for a visitor.
To learn more, review the SJMO Senior Emergency Care brochure.