Contact Us: 1-800-372-6094

St. Joseph Mercy Oakland Retail Pharmacies
The St. Joseph Mercy Professional Pharmacy offers quality personalized service with advanced technology and resources to meet your pharmacy needs. We accept most prescription insurance plans and our prices on prescriptions are competitive with other pharmacies. Our pharmacists are available to answer questions about your medications. The pharmacy offers additional benefits and services, including availability of specialty medications, injectable medications and pain management medications.

Your doctor's office can phone or fax your prescriptions directly to the pharmacy. You can also have your prescriptions transferred to us from a different pharmacy, simply bring your container to us or your prescription information and we'll take care of the rest.

You can also choose to also have your prescriptions filled while you're at the hospital (so that you don't have to make a stop on your way home).

The Pharmacy Vision Statement
Our goal is to provide a superior pharmacy experience, offering a customer-focused pharmacy team serving our patients, associates and physicians. Quality and safety are fundamental priorities while processing prescriptions in a timely manner. We supply medication information and answer questions of all we serve with respect, dignity and integrity.

 Professional and Friendly Staff
Our goal is to take care of the prescription needs of you and your family. We have the knowledge, education and training to meet your special prescription needs. All of our pharmacists are readily available for medication counseling and we have dedicated space available specifically for consultations. We are happy to give you information or answer your questions about your medications, side effects and dosages. Advanced computer technology helps us to give you safe, accurate, efficient and affordable service.

Prescription Insurance
Our Retail Pharmacy accepts most prescription insurance programs and our prices on prescriptions are competitive with other pharmacies. We will work with you to simplify and help with insurance programs. Our computer technology gives us quick access to most third party prescription insurance plans.

A Pharmacy and More
The St. Joseph Mercy Oakland Retail Pharmacy offers numerous additional benefits and services, including:

  • Convenient Hours
  • Concierge Rx (Discharge Prescription Service)
  • Pharmacy Billing Services
  • Oncology and Cancer Care Pharmacy Services
  • Injectable Medications
  • Non-prescription Medications
  • Rapid Availability of Specialty Items
  • Easy Access

Filling a Prescription
Doctors' offices can telephone, fax or electronically send prescriptions directly to either Retail Pharmacy location. Patients using the pharmacy location within the hospital may drop off their prescriptions in a convenient drop box located outside of the pharmacy or at the pharmacy counter. Prescription processing for refills may be handled by telephone. Patients may also have their prescriptions transferred to the Pharmacy by simply bringing in their container or their prescription information.

Discharge Prescription Service
The SJMO Retail Pharmacy offers Concierge Rx, a discharge prescription service that provides prescription delivery to the patient bedside at the time of discharge. This service is a convenience to patients and their family members, ensuring patients have their
medications before leaving the hospital. To use the service, have your nurse fax or send your information to the hospital Retail Pharmacy location at least two to three hours before discharge.

St. Joseph Mercy Oakland has two outpatient pharmacies, conveniently located in the main hospital lobby and the Alice Gustafson Center lobby.

St. Joseph Mercy Oakland (In the hospital)
Our in-hospital pharmacy is located in the new first floor retail Grand Concourse. The Retail Pharmacy is easily accessible from both the hospital lobby, Emergency Center and the Medical Office Building. Besides filling prescriptions, we have a large over-the-counter medication area to help meet your care needs. We use the latest advanced technology and automation to help fill and dispense prescriptions. Our Parata Max automated pharmacy equipment enhances safety and customer service.

Contact Information:
44405 Woodward Avenue
Pontiac, MI 48341
Phone: (248) 858-3059
Fax: (248) 858-6031
Hours: Monday-Saturday: 7 a.m. to 7 p.m. Closed Sundays and holidays.

The Alice Gustafson Center
Our second Retail Pharmacy is on the first floor of the Alice Gustafson Center on the hospital campus. It is especially convenient for those undergoing outpatient surgery in the center or visiting the physician offices and women's imaging center housed in that location.

Contact Information:
44405 Woodward Avenue
Pontiac, MI 48341
Phone: (248) 858-6725
Fax: (248) 858-6726
Hours: Weekdays, 11 a.m. to 3:30 p.m. Closed every other Friday and Monday, along with weekends and holidays.