St. Joseph Mercy Oakland's
New South Patient Tower Opens to
Rave Reviews From First Patients
Patients marvel over technology, expert care
Pontiac, Mich.— Hany Abou Youssef of Livermore, Calif., was one of the first patients in St. Joseph Mercy Oakland’s (SJMO) new South Patient Tower, a $145M addition to the hospital campus that opened earlier this month. He was already on the mend following cardiac surgery when he was relocated to the tower.
"Everything is amazing," Youssef said. "The building and the technology are state of the art, from the iPhones the nurses use to interact with the patient, to the patient safety device you wear on your wrist that monitors you wirelessly."
Youssef, who is a health care services professional himself, is familiar with the standard of care and resources available in healing environments. "I've been in many hospitals, and you won't find the level of care I received at St. Joe anywhere else," he said. "The doctors and nursing staff treated me like I was their only patient even though they had tons to do elsewhere. They really bent over backwards to help, and when I was leaving, some of the nurses were actually crying because we had formed such a bond."
Washington Township resident Anastasia Agosta also had a positive experience at SJMO's new facility. The knee replacement patient was another of the South Patient Tower's first patients.
"No one likes to go into the hospital, but you get a warm, cozy feel at St. Joe that I think makes you heal faster," she said. "The nurses and doctors are very caring and aware of what you need."
Agosta’s patient experience including benefiting from the hotel-style amenities offered in the new patient tower. "The rooms are phenomenal and are all monitored by the nurses' phones," she said. "I was so impressed by everything from the patient care to the artwork, the beautiful flooring, and that gorgeous fireplace in the lobby. The décor is just so welcoming and well-thought out. I made the right choice coming to St. Joe."
The $145M tower has 204 spacious, private rooms, and is the most technologically-integrated healing environment in the country. The cutting-edge patient-centered technology is collectively known as the Intelligent Care System and provides important tools for nursing staff that enhance care delivery, outcomes, clinical safety and patient satisfaction.
Another feature of the new tower is the artwork—an integral part of the hospital experience—which was created exclusively for SJMO by more than 80 Michigan artists. SJMO’s specially commissioned artwork is the centerpiece of the hospital’s Healing Arts Program and creates a soothing environment conducive to healing.
The tower also features hotel-style amenities, including a spacious lobby with an inviting fireplace, comfortable seating areas, climate-controlled pedestrian walkways, complimentary WiFi throughout the building, and assorted shops and services. Generously-sized patient rooms include a sofa bed with a flip-up table where family members can dine or work with a dedicated power source for computers and an area where they can watch TV without disturbing the patient. Technology also enables nurses to make important rounds and check vital signs without disturbing a patient at rest.